Returns and Refunds
Not every piece of gear is a perfect match, and that’s okay. If something doesn’t feel right in your setup, we’ve got your back.
Return Window
You may request a return within 15 days of receiving your order.
Requests submitted after this period may not be accepted.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in original condition
- The item must be in its original packaging
- The item must not be marked as Final Sale
We reserve the right to reject returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Used, damaged, or altered items (not due to our error)
- Items returned without prior approval
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos or video showing the issue
If approved, we will:
- Send a replacement at no cost, or
- Issue a full refund
How to Start a Return
To initiate a return, email us at:
Include your order number and reason for the return.
We will provide return instructions once your request is approved.
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service
We are not responsible for lost return shipments.
Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds are processed within 5 to 10 business days
Refunds are issued to your original payment method.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If the issue persists, contact us at hey@geargeekhavenstore.com
Order Cancellations
Orders can only be canceled within 12 hours of purchase.
After this time, the order may already be processed or shipped and cannot be canceled.
Exchanges
We do not offer direct exchanges.
If you need a different item, please return the original item and place a new order.